From the 26th December we will be closed to bookings for 3 weeks in view of the Scottish lockdown rules. We are able to still take bookings for after that date but please be aware of our new Terms and Conditions.
Stay Safe from the Airhouses Team.
The Airhouses team understand that you will have concerns about travelling away from home. However we want to reassure you that we will do everything to protect you during your stay in our secluded country lodges.
Firstly, we've arranged things so that you won't need to interact with anyone else during you visit (more on that to follow).
Secondly, we've taken expert government advice and now have the following four Protection Promises in place:
For your peace of mind, any bookings made since 1st December 2019 are covered for cancellation for any reason.
If you cancel between 60 days and 2 days before check-in, you will get a full refund. This will be reimbursed on the check-out date of your original booking. All you have to do is let us know.
For more information click here
However, for any bookings going forward placed after the 7th January, we will no longer be able to offer Master Cancel Insurance. We will have a different option available which will an add onto the booking price. It will be up to yourselves to opt for this cover. The terms and conditions are different and full information can be read here.
Cancellation due to Covid travel restrictions will no longer be covered by a full refund. If you cannot travel due to Covid restrictions or we cannot accept the booking due to Covid restrictions then we will refund by way of vouchers to the full value you have paid plus 10% so that you can rebook when you are ready.
If you need to cancel for any other reason then our usual Terms and Conditions will apply.
Airhouses has always maintained the highest possible cleanliness and hygiene. But now we've made it even more rigorous. What's more, our team are getting ongoing training in enhanced hygiene protocols. All our staff have completed online training in COVID-19 Holiday Let Cleaning Protocols.
From the 3rd July there will be "fallow" days either side of each booking for your protection.
To be extra safe, we've increased our cleaning schedule of public areas such as the Farm Shop.
All of our lodges have keyless entry systems. These are disinfected before your arrival as is everything else in your lodge. In fact everything is disinfected, cleaned then disinfected again. We are using hospital grade disinfectants which comply with EN14476. They are all environmentally friendly too. We will provide cleaning materials and the same disinfectants within the property for guests to use during their stay.
Hand sanitisers have been installed at the entrance to your lodge and also at the Farm Shop.
Hot tubs will be checked twice a day as usual. We'd be really grateful if you could leave the hot tub once you see a team member starting their checks and always keep a safe distance from any of our team.
All of our team will be carefully following the Government's personal hygiene guidelines.
All team members are local. However, if they or a member of their family have been in a high risk situation or are showing any symptoms, they will not work at Airhouses for the recommended 14 days.
Instead of our usual personal welcome, you will receive an app which you can download to your phone. This has lots of pre arrival information as well as everything you will need to know about your lodge and your stay at Airhouses. An example of the App is above. Below is an example of the format of the tablet in each lodge which has instructions, local information, emergency numbers etc.
We've put various measures in place to make sure that you don't need to interact with anyone during your visit if you don't want to. However, we as always are just a phone call away and we are confident you will find our customer service 5 Star as usual.
For the time being, we will no longer provide the complimentary welcome breakfast basket of fresh fruit, sausages etc. However, you can order meat in advance online. When you arrive, this will be ready and waiting for you in your fridge, vacuum packed for extra safety. All meat is from our local butcher and we would ask that you order at least one week in advance.
The Farm Shop will be well stocked with essentials such as tea, coffee etc. We have ordered extra frozen meals and the fridge will also be stocked up with as much cheese, butter and eggs as possible.
Any food deliveries you would like to make from Tesco, Sainsburys etc, now need to be booked well in advance. We've asked Tesco to leave orders outside of your lodge and collect the baskets at a later date. When ordering food deliveries on line we suggest that you put a note asking for the deliveries to be left outside your door.
There are options when booking to order local food from our butcher or fruit/veg boxes from Purple Plum in Lauder.
We really hope that the above reassures you, but please do get in touch if you have any questions. We're here to help and look forward to you visiting Airhouses.
Airhouses is more than an award-winning holiday escape — it’s an experience you will never forget. Explore woodland walks, hiking trails and the peaceful village of Oxton (plus Edinburgh is less than an hour away). And don’t forget to say hello to our friendly animal family of alpacas, goats, donkeys, pigs, Shetland ponies and more.