We are delighted to welcome you to Airhouses. From the 9th August we moved beyond Level 0 and most restrictions are lifted but some protective measures are still be in place. For more information on what you can do click here.
The Team at Airhouses understand that you will have concerns about travelling away from home. However, we want to reassure you that will do everything to protect you during your stay in our secluded country lodges.
Firstly we have arranged things so that you don't need to interact with anyone else during your visit (more on that to follow).
Secondly we are continually taken expert advice both from the Government and our Trade Associations.
Cancellations must be notified to and received by us by email and once received we will confirm and process your cancellation request.
COVID-19 Cancellation Policy
Fully Refundable Price
If you are unable to travel because of a national lockdown or because you are put into a tier where you are not allowed to travel, we will refund in full. This applies only to the address given on the booking form at the time of booking and when travel restrictions coincide with the start of your holiday at Airhouses.
This does not apply if you or a member of your party is unable to travel because you are suffering from Covid, or you have to self isolate. We recommend you take out your own Travel Insurance to cover this.
Any other Cancellations are covered as below:
a) All bookings made from the 18th October 2021 have cancellation cover included. This cover does not include cancellations due to terrorism, war, epidemic, pandemic (this exclusion applies to cancellation arising from illness due to Covid, the need to self isolate or government travel restrictions.
b) Cancellations must be notified to us by email and must be made a minimum of 48 hours before check in time.
c) If you cancel up to and including 2 days before check in date, you will receive 95% refund of the accommodation costs you have paid, including any optional extras.
d). Refunds will be made on the date of your departure.
e) Cancellations made within the 2 days of your arrival will not be refunded. For example, if you are due to arrive on a Friday you would need to cancel before 4.30pm on the Wednesday.
f) For this reason we do strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations.
4. Cancellation by us for reasons beyond our reasonable control ("Force Majeure")
We won't be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, including without limitation COVID-19 (Coronavirus), SARS and any mutation or variation thereof or any similar virus or disease, destruction/damage, internetor other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) damage to the venue, loss of services such as electricity, gas, sewage, weather, fire or failure of sub-contractors or suppliers).
If for any reason beyond our reasonable control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be due or payable.
Refund Protection Cover
When placing a booking there is an option to purchase Refund Protection. This is not an insurance product but entitles you to apply for a refund in certain predefined circumstances.
Airhouses has always maintained the highest possible cleanliness and hygiene. But now we've made it even more rigorous. What's more, our team are getting ongoing training in enhanced hygiene protocols. All our staff have completed online training in COVID-19 Holiday Let Cleaning Protocols.
We have increased our cleaning/disinfecting daily schedules in all public areas such as the Farm Shop and the Play Den.
All our accommodation has a keyless entry system. These are disinfected before your arrival as is everything else in your lodge. In fact everything is disinfected, cleaned then disinfected again. We are using hospital grade disinfectants which comply with EN14476. They are all environmentally friendly too. We will provide cleaning materials and the same disinfectants within the property for guests to use during their stay.
Hand sanitisers have been installed at the entrance to your lodge and also at the Farm Shop and Play Den.
Hot tubs will be checked twice a day as usual. We'd be really grateful if you could leave the hot tub once you see a team member starting their checks and always keep a safe distance from any of our team.
All of our team will be carefully following the Government's personal hygiene guidelines.
All team members are local. .
Each member of staff is temperature checked on arrival and most have been double vaccinated.
Instead of our usual personal welcome, you will receive an app which you can download to your phone. This has lots of pre arrival information as well as everything you will need to know about your lodge and your stay at Airhouses. An example of the App is above. Below is an example of the format of the tablet in each lodge which has instructions, local information, emergency numbers etc.
We've put various measures in place to make sure that you don't need to interact with anyone during your visit if you don't want to. However, we as always are just a phone call away and we are confident you will find our customer service 5 Star as usual.
We will no longer provide the complimentary welcome breakfast basket but we are providing a sealed hamper of local goodies. You can order meat in advance online. When you arrive, this will be ready and waiting for you in your fridge, vacuum packed for extra safety. All meat is from our local butcher and we would ask that you order at least one week in advance.
The Farm Shop will be well stocked with essentials such as tea, coffee etc. We have ordered extra frozen meals and the fridge will also be stocked up with as much cheese, butter and eggs as possible, and of course we will have lots of stock of our delicious ice cream from Giacopazzis.
Any food deliveries you would like to make from Tesco, Sainsburys etc, now need to be booked well in advance. We've asked Tesco to leave orders outside of your lodge and collect the baskets at a later date. When ordering food deliveries on line we suggest that you put a note asking for the deliveries to be left outside your door.
There are options when booking to order local food from our butcher or fruit/veg boxes from Purple Plum in Lauder.
We really hoe that the above reassures you but please do get in touch if you have any questions. We are here to help and look forward to you visiting Airhouses.
Below is a picture taken in the summer of 2020 with some of the Airhouses Team and one of our Fogging Machines. We are continuing with the "fogging" and intend to do so for the foreseeable future both for the protection of our staff and our guests.
Airhouses is more than an award-winning holiday escape — it’s an experience you will never forget. Explore woodland walks, hiking trails and the peaceful village of Oxton (plus Edinburgh is less than an hour away). And don’t forget to say hello to our friendly animal family of alpacas, goats, donkeys, pigs, Shetland ponies and more.