Our 2021 Updates on Covid-19

Fro the 26th December we will be closed, and back in lock down, until the end of January 2021 at the earliest. We can take bookings for after the end of January and for your peace of mind we have updated our Terms and Conditions.

Airhouses from Above!Video Link: https://vimeo.com/434386575

Our Four Protection Promises to You

The Team at Airhouses understand that you will have concerns about travelling away from home. However, we want to reassure you that will do everything to protect you during your stay in our secluded country lodges.

Firstly we have arranged things so that you don't need to interact with anyone else during your visit (more on that to follow).

Secondly we have taken expert advice both from the Government and our Trade Associations.

1. Booking Protection Promise

For your peace of mind, we have a two tier pricing system in place when you book online.

COVID-19 Cancellation Policy

1. Fully Refundable Price

If you cancel up to 7 days before your arrival date then you will be entitled to a full refund. This will be made on the date your departure would have been.

If you cancel within the last 7 days before your arrival date then we will issue vouchers for the full value of the amount you have paid and the vouchers will be valid for 2 years from the original arrival date.

2. Non Refundable Discount

When booking on line you will see the option to select a Non Refundable Discount which will give you a 10% reduction on the price shown.

If you cancel at any time then you will not be entitled to a refund but we will issue vouchers to the full value of the amount you have paid. The vouchers will be valid for 2 years from the original arrival date.

Non COVID Related Cancellation Policy

Our normal terms and conditions will apply in that the deposit is non refundable and the balance will be refunded if we are able to re-let the property. The sooner you can let us know the easier it will be to re-let.

Insurance

When placing a booking there is an option to purchase Refund Protection. This is not an insurance product but entitles you to apply for a refund in certain predefined circumstances.

2. Hygiene Protection Promise

Airhouses has always maintained the highest possible cleanliness and hygiene. But now we've made it even more rigorous. What's more, our team are getting ongoing training in enhanced hygiene protocols. All our staff have completed online training in COVID-19 Holiday Let Cleaning Protocols.

Our larger properties will continue to have "fallow" days either side of each booking for the whole of 2021.

We have increased our cleaning/disinfecting daily schedules in all public areas such as the Farm Shop and the Play Den.

All our accommodation has a keyless entry system. These are disinfected before your arrival as is everything else in your lodge. In fact everything is disinfected, cleaned then disinfected again. We are using hospital grade disinfectants which comply with EN14476. They are all environmentally friendly too. We will provide cleaning materials and the same disinfectants within the property for guests to use during their stay.

Hand sanitisers have been installed at the entrance to your lodge and also at the Farm Shop and Play Den.

Hot tubs will be checked twice a day as usual. We'd be really grateful if you could leave the hot tub once you see a team member starting their checks and always keep a safe distance from any of our team.

All of our team will be carefully following the Government's personal hygiene guidelines.

3. Containment Protection Promise

All team members are local. However, if they or a member of their family have been in a high risk situation or are showing any symptoms, they will not work at Airhouses for the recommended 14 days.

Each member of staff is temperature checked on arrival.

Instead of our usual personal welcome, you will receive an app which you can download to your phone. This has lots of pre arrival information as well as everything you will need to know about your lodge and your stay at Airhouses. An example of the App is above. Below is an example of the format of the tablet in each lodge which has instructions, local information, emergency numbers etc.

We've put various measures in place to make sure that you don't need to interact with anyone during your visit if you don't want to. However, we as always are just a phone call away and we are confident you will find our customer service 5 Star as usual.

4. Food Safety Protection Promise

We will no longer provide the complimentary welcome breakfast basket but we are providing a sealed hamper of local goodies. You can order meat in advance online. When you arrive, this will be ready and waiting for you in your fridge, vacuum packed for extra safety. All meat is from our local butcher and we would ask that you order at least one week in advance.

The Farm Shop will be well stocked with essentials such as tea, coffee etc. We have ordered extra frozen meals and the fridge will also be stocked up with as much cheese, butter and eggs as possible, and of course we will have lots of stock of our delicious ice cream from Giacopazzis.

Any food deliveries you would like to make from Tesco, Sainsburys etc, now need to be booked well in advance. We've asked Tesco to leave orders outside of your lodge and collect the baskets at a later date. When ordering food deliveries on line we suggest that you put a note asking for the deliveries to be left outside your door.

There are options when booking to order local food from our butcher or fruit/veg boxes from Purple Plum in Lauder.

Thank you for your understanding and stay safe.

We really hoe that the above reassures you but please do get in touch if you have any questions. We are here to help and look forward to you visiting Airhouses.

Below is a picture taken in the summer of 2020 with some of the Airhouses Team and one of our Fogging Machines.