For your peace of mind and for a stress free booking we have put together the following:
Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.
COVID-19 Cancellation Policy
1. Fully Refundable Price
If you are unable to travel because of a national lockdown or because you are put into a tier where you are not allowed to travel, we will refund in full. This applies only to the address given on the booking form at the time of booking and when travel restrictions coincide with the start of your holiday at Airhouses.
2. Non Refundable Discount - applies to holidays booked before the end of October 2021.
When booking on line you will see the option to select a Non Refundable Price Discount which will give you a 10% reduction on the price. This means if you are unable to travel because of a national lockdown or because you are put into a Tier where you are not allowed to travel, we will refund in vouhers to the full value you have paid. This applies only to the address given on the booking form at the time of booking and when travel restrictions coincide with the start of your holiday at Airhouses.
The vouchers will be valid for 2 years from the original arrival date.
Both the above Options cover National Lockdowns and Tier Restrictions but DO NOT cover you or any member of our party from being unable to travel for any other reason such as if you (or a member of your party) fall ill with Covid or are required to quarantine or self isolate. These events can be covered by you taking out your own travel insurance.
Our normal terms and conditions will apply in that the deposit is non refundable and the balance will be refunded if we are able to re-let the property. The sooner you can let us know the easier it will be to re-let.
Cancellation by us for reasons beyond our control (“Force Majeure”)
We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, Internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)
If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.
Airhouses is more than an award-winning holiday escape — it’s an experience you will never forget. Explore woodland walks, hiking trails and the peaceful village of Oxton (plus Edinburgh is less than an hour away). And don’t forget to say hello to our friendly animal family of alpacas, goats, donkeys, pigs, Shetland ponies and more.